3 businesses that care about customer service.
Tuesday, August 22. 2006
I'm up to 3 businesses that seem to really care that I'm happy with the product/service they provide. www.customhouse.com/ for my currency exchange needs, www.newegg.com for anything computer/electronic related, and now www.buckle.com.
I thought the sales people at buckle were just trying to make sales (who can blame them). And I don't really like their clothes... but when I did have a question, I called the 800 number and got straight through to a person. THERE WAS NO "press this key" MENU! And actual operator!
Turns out what I had a question about wasn't in stock, so the lady asked me to check the "new" section of the website and call her back if it didn't appear within a week (giving me her extension). I realize that she's dumping a bit of work off on me, but I've done that at work. I'm still impressed.
Funny, I don't think it takes much to impress me anymore. Yet only 3 companies do.
I thought the sales people at buckle were just trying to make sales (who can blame them). And I don't really like their clothes... but when I did have a question, I called the 800 number and got straight through to a person. THERE WAS NO "press this key" MENU! And actual operator!
Turns out what I had a question about wasn't in stock, so the lady asked me to check the "new" section of the website and call her back if it didn't appear within a week (giving me her extension). I realize that she's dumping a bit of work off on me, but I've done that at work. I'm still impressed.
Funny, I don't think it takes much to impress me anymore. Yet only 3 companies do.
